At Masa Health Club, our core philosophy is “Because You Matter.” This extends beyond your physical well-being to the protection of your personal information. We understand that our members value discretion and exclusivity. This Privacy Policy outlines how we collect, use, and protect your data to ensure your experience with us remains a secure sanctuary.

1. Information We Collect

To provide our bespoke Wellness, Beauty, and Relaxation services, we collect specific information to tailor your experience.

  • Personal Identification: Name, phone number, email address, and date of birth.
  • Health & Wellness Data: Medical history relevant to Physiotherapy, skin conditions for Beauty treatments, and dietary preferences for the Cocktail Bar/Nutrition plans.
  • Transaction Data: Payment details and service history.
  • Technical Data: Information collected via cookies when you visit our website (IP address, browser type) to optimize your booking experience.

2. How We Use Your Information

We do not sell your data. We use your information solely to elevate your experience:

  • Service Delivery: To manage bookings for our “By Appointment Only” services.
  • Personalization: To create bespoke packages (e.g., Post-Yoga Recovery) based on your history and preferences.
  • Communication: To send appointment reminders, exclusive invitations to Wellness Days, and updates on new premium services.
  • Safety: To ensure our therapists and stylists can safely perform treatments based on your health profile.

3. Protecting Your Sanctuary (Data Security)

We treat your digital data with the same care as we do your physical presence in the club.

  • Secure Storage: All client records are stored in encrypted, secure databases.
  • Staff Confidentiality: Every member of the Masa team, from the front desk to the senior physiotherapist, is bound by strict confidentiality agreements.
  • Limited Access: Access to sensitive health data is restricted only to the professionals directly involved in your care.

4. Third-Party Sharing

We value your privacy and only share data when absolutely necessary to facilitate our services:

  • Service Providers: Trusted partners who assist with booking systems or payment processing. They are strictly prohibited from using your data for their own purposes.
  • Legal Requirements: If required by law to comply with legal processes.

5. Your Rights

You maintain control over your personal information. You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any incomplete or inaccurate data.
  • Erasure: Request us to delete your personal data (subject to legal retention requirements).
  • Unsubscribe: Opt-out of marketing communications at any time.

6. Cookies

Our website uses essential cookies to ensure the site functions correctly and to improve your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our booking system.

7. Contact Us

If you have any questions regarding this policy or how we handle your data, please contact our management team.

  • Email: info@masahealthclub.com
  • Phone: 0322-3335272
  • Address: Masa Health Club, The Orion, 8-G, Shop No 6, Jaranwala Rd, Kohinoor City Faisalabad.

Note: This policy may be updated periodically to reflect changes in our services or legal requirements. Please review it regularly.